Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

Osamah, I am Mechatronic Engineer, I have experience in engineering design and recognize techinical details for certain gear pumps and construction pumps. I graduated with a bachelors degree in Mechatronics and have also done my Masters in Automotive Mechatronics and I have a SCE membership, I am looking for a job or internship and would highly appreciate any offers