Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

A Planning and Cost Control Engineer with PMP, RMP and PMI - SP, certifications and 6 years of experience, seeking a new opportunity to leverage my skills in planning, monitoring, cost control, and risk management. I hold a Bachelor's degree in Electrical Power Engineering, with expertise in project management, reporting, cost control, and scheduling, and proficiency in Primavera P6, Excel, Power BI