Project Manager Engineer with a Master’s degree in Civil Engineering Experience in managing many projects from the site receipt stage to the initial handover Experience in TBC projects for the Ministry of Education, the Ministry of Endowments, and the Ministry of Environment and Housing

Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations