Dedicated IT Help Desk Engineer with proven experience in providing end - user support, managing networks, and maintaining IT infrastructure. Skilled in Troubleshooting hardware and software issues. Managing and maintaining LAN/ WAN networks using OSPF, EIGRP, and RIPv 2 protocols. Configuring and managing Active Directory on Windows & Linux systems. Desktop & Laptop repair (Chip Level)

Nationality Sudanese Summary A dynamic and detail - oriented Senior Engineer and Service/ Operations Manager with more than 10 years of experience in leading teams, managing large - scale operations, and delivering complex, multi - phase technical and service projects. Demonstrates strong expertise in project planning, efficient resource allocation, performance management, vendor coordination