Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

Civil engineer, Sudanese national, project manager, bachelor's degree, 15 years of experience, currently residing in Saudi Arabia, proficient in engineering programs, has worked on several government and private projects (schools, parks and sidewalks, DAMAC Stadium in Khamis Mushait (Phase 2) Zakat and Tax building in Asir, Uptown Mall in Khamis Mushait, urban roads in Tareeb nicipality)