Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

Mechanical Engineer with over 7 years of experience in HVAC systems, cooling/ heating load calculations, and fire protection systems according to standards, with AutoCAD drawings. Experienced in team leadership and problem - solving. Seeking a position in contracting, consulting, or Industrial companies