Civil Engineer, site and technical office, 4 years of experience in supervision and implementation of infrastructure works, construction works, maintenance and operation works, including calculating and counting quantities, preparing reports, preparing extracts, preparing specifications and price offers, following up on subcontractors, coordinating with the technical office, purchasing and supply

Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations