Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

With User Engage 360, we deliver integrated solutions social media management & creative ad campaigns - Official WhatsApp API for Smart customer communication - Loyalty programs to boost retention & repeat visits - Booking apps & tailored offers to grow sales - CRM, Call Center, IPTV, branding & printing services Your success we build its strategy