Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

Sales Manager/ Supervisor with over 16 years of experience in B2B & B2C. Expert in sales cycle management, target achievement, performance improvement, market analysis, negotiation and closing. Skilled in sales planning, upselling, cross - selling, and building long - term client relationships based on trust and loyalty