A versatile engineer specialized in production planning, Material Requirement Planning (MRP) and project management. With extensive experience since 2017 across steel structures, telecommunications infrastructure, and Industrial products. Expert in developing Master Production Schedules (MPS) and calculating material needs to ensure zero production downtime. Also, CPIM certified

Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations