Dedicated IT Help Desk Engineer with proven experience in providing end - user support, managing networks, and maintaining IT infrastructure. Skilled in Troubleshooting hardware and software issues. Managing and maintaining LAN/ WAN networks using OSPF, EIGRP, and RIPv 2 protocols. Configuring and managing Active Directory on Windows & Linux systems. Desktop & Laptop repair (Chip Level)

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Customer Service/ Call Center - IT Help Desk 2 years of experience in customer service with knowledge of IT Help Desk basics and troubleshooting simple technical issues. Ready to work immediately on shift schedules. Sudanese nationality, resident in the Kingdom of Saudi Arabia