Im a Customer Service Team Leader with 4 + years of experience leading teams across US and UK telecom accounts. Known for 100% SLA adherence in escalations and coding, and ranked globally across escalation KPIs in my company. Proven track record in non - pay billing resolution, consistently achieving top performer status and improving customer satisfaction through coaching and real - time operations

Financial manager and chartered accountant CMA - SOCPA - PFA - IFRS More than 22 years of experience in managing large companies and institutions, accounting, auditing, tax offices, company establishment, bank financing, budgets, and value - added tax returns