Dedicated IT Help Desk Engineer with proven experience in providing end - user support, managing networks, and maintaining IT infrastructure. Skilled in Troubleshooting hardware and software issues. Managing and maintaining LAN/ WAN networks using OSPF, EIGRP, and RIPv 2 protocols. Configuring and managing Active Directory on Windows & Linux systems. Desktop & Laptop repair (Chip Level)

Recent Information Technology graduate from Arab Open University (AOU) specializing in Networking and Security. Completed a 130 - hour hospital internship with hands - on experience in SOC monitoring, Active Directory, VPNs, firewalls, SIEM, vulnerability assessment, and IT support. Skilled in Python, Django, HTML, JavaScript, and Cisco Packet Tracer