I am an Information Technology engineer with a (CCNP) certification. I have excellent experience in the field. I have worked in various sectors (investment - medical - banking - startups). In addition, I have worked on (ERP) systems and point-of-sale devices. I have worked on ticket systems such as (Service Manager - Remedy - ServiceNow). I contributed to increasing service quality, improving service levels, and enhancing the customer experience. I reduced costs by 15%.